REFUND & RETURNS PROTOCOL
Technical standards regarding material integrity and procurement finality. Last Updated: January 29, 2026.
| INQUIRY | RETA-SPEC PROTOCOL |
|---|---|
| Eligibility | Due to the sensitive nature of research materials and the requirement to maintain strict chain-of-custody for purity, all sales are final. |
| Material Integrity | We do not accept returns or exchanges to ensure that no compromised or unverified materials re-enter the RetaPure inventory. |
| Shipping Issues | If a shipment is damaged in transit, a technical report and photographic evidence must be submitted via the Contact page within 24 hours of delivery. |
MATERIAL ASSURANCE: By completing a procurement, the researcher acknowledges that all materials are sold “as-is” for laboratory use and are non-refundable to protect the integrity of the RetaPure Research supply chain.
